Julia Radonjić: One Year at Sigma Growth Specialists
A year at Sigma Growth Specialists: meet our Brand and Communication Associate, Julia Radonjić, as she looks back on her first year with us in a one-on-one interview. One Year In: A Conversation With Julia Radonjić Julia Radonjic joined Sigma Growth Specialists as an intern on August 2, 2025, and became our Brand and Communication […]
Your intern needs one finished piece of work with their name on it, and almost nothing else you give them will count for as much
What makes an internship worth it for your intern is evidence: one finished piece of work they can name, show and explain to the next person who interviews them. Our advice is to choose that piece in the first week and then protect it, because the rest of the summer will eat it. It is […]
Hiring my first employee terrifies me, so how do I know when it is time?
You are ready to hire when you can list fifteen hours of weekly work that somebody new could finish without you. The feeling of readiness never arrives, so our advice is to measure the work you would give away, rather than how tired you feel. It is half past nine at night and you are […]
My team is young and casual, and I’m worried clients don’t take us seriously.
Clients almost never judge you on jokes, hoodies or the age of the people who work for you. They judge you on whether the same thing happens every time they deal with you. Keep the informality, and write down the short list of promises that are never allowed to bend. You built somewhere people enjoy […]
Everything is in my head. How do I start documenting my business processes?
Quick answer: Start with the next task you hand to somebody else, and have them write down the steps while they do it. Documenting from memory stalls almost every time, because the exceptions that make a process work only surface when a real person hits them. You know the moment: somebody asks how invoicing actually […]
My best employee quit and everything’s in their head. What now?
Write down the decisions only they made, not the tasks only they did. Tasks get relearned in a few weeks, while judgment takes years – which client escalates, which supplier actually delivers, which figure is always wrong. So spend their notice period asking questions, not requesting a manual. They resigned on a Tuesday. By Wednesday […]
Is my employee burned out or just not good at the job?
Quick answer: You can’t really tell from the work itself because burnout and poor performance produce the same missed deadlines and the same flat output. What tells them apart is the trajectory: poor performance is a flat line that was always there, while burnout is a decline in someone who used to be able to […]
Why does my team wait for me to decide everything?
Quick answer: Your team waits because waiting works. At some point someone made a call, you changed it, and everyone learned that checking with you first is cheaper than being right. __________ It’s Thursday evening and you’re answering a message about whether to refund an unhappy customer. You’ve answered this same question four times this […]
How do I get my team to actually use our knowledge base?
Quick answer: Your team ignores the knowledge base because they don’t trust it – and they’re usually right. The fix isn’t more content or better tools – it’s fewer pages, each with one named owner, updated at the exact moment someone answers a real question. You built the wiki. You wrote the pages, made the […]
How do I hold people accountable without being the bad guy?
Quick answer: You hold people accountable without creating fear by making accountability predictable: expectations agreed upfront, consequences everyone knows in advance, and conversations that happen early and in private. Fear doesn’t come from high standards – it comes from not knowing when the hammer will fall, or on whom. Someone on your team missed a […]